Frequently Asked Questions About Our Terms
Use the 'Forgot Password' link on the login page to reset via email or SMS. If you can't access those, contact our support team with your account email and registered phone number. We'll verify your identity using your withdrawal history and then send a secure reset link.
Yes. Log in, go to Account Settings, and update your phone number or address. For major changes like your name or date of birth, contact support — we may ask for official documents to verify the change for compliance.
Withdrawals via DANA, OVO, GoPay and QRIS usually reach your wallet within 5 to 15 minutes after we verify your identity and process the request. Bank transfers may take 1 to 2 business days depending on your bank's clearing time.
Contact our support team immediately with your transaction ID. We'll cross-check our payment processor's records against your account. If funds are missing, we investigate and reissue the amount within 48 hours. Keep your withdrawal confirmation for your records.
Yes. Every login, deposit and withdrawal uses bank-grade encryption. Your connection is secure whether you use our app, the website on mobile, or the desktop lobby. We never store your payment card or digital wallet password on our servers.
No. Your personal data is never sold or shared with advertisers or marketing companies. We only share payment information with our licensed payment processors — DANA, OVO, GoPay and QRIS — for processing deposits and withdrawals.
Go to Account Settings and select 'Close Account'. You can close it anytime. Withdrawal your remaining balance first — once closed, you'll need to contact support to reopen. Transaction records stay on file for two years for compliance, but your profile becomes inactive.
